Policies & Terms

Privacy Notice

Who We Are

Fairbite Ltd is the data controller responsible for your personal information. This means we decide how and why your data is processed.

What Information We Collect

We only collect information that helps us run The Fair Grocer and communicate with people who want to hear from us:

Information you provide directly:

Your name, email address, and organisation details when you complete our contact form
Your email address when you subscribe to our newsletter
Any other information you choose to share with us in messages

Information collected automatically:

Basic technical information (IP address, browser type, pages visited, access times) through standard server logs
This helps us understand how the site is used and keep it secure

How We Use Your Information

We process your personal data on the following legal bases:

Consent – When you sign up for our newsletter, we rely on your explicit consent to send you updates, news, and information about The Fair Grocer.

Legitimate interests – We process contact form enquiries based on our legitimate interest in responding to your questions and operating our service.

Specifically, we use your information to:

Respond to your enquiries and requests
Send newsletters and updates (only if you’ve subscribed)
Improve our website and understand how it’s used
Maintain the security and integrity of our service
Comply with legal obligations

Who We Share Your Information With

We do not sell, rent, or trade your personal information.

We may share your data with:

Service providers who help us operate The Fair Grocer (such as website hosting providers and email newsletter platforms). These providers are carefully selected and only process your data on our behalf and according to our instructions.
Legal authorities if required by law or to protect our rights

Currently, we may use the following types of service providers:

Website hosting and infrastructure services
Email delivery and newsletter platforms

Some of these providers may be located outside the UK. Where this happens, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by UK authorities.

How Long We Keep Your Information

We only retain your data for as long as necessary:

Contact form enquiries: Up to 12 months after our last communication with you
Newsletter subscriptions: Until you unsubscribe or we cease operating the newsletter
Server logs: Up to 12 months for security purposes

Your Rights

Under UK data protection law, you have the following rights:

Access – Request a copy of the personal data we hold about you
Correction – Ask us to correct any inaccurate or incomplete information
Deletion – Request deletion of your personal data in certain circumstances
Restriction – Ask us to restrict how we use your data
Objection – Object to our processing of your data based on legitimate interests
Data portability – Receive your data in a portable format
Withdraw consent – Unsubscribe from our newsletter at any time

To exercise any of these rights, contact us at hello@thefairgrocer.co.uk. We aim to respond as quickly as possible, and always within one month as required by law.

If you’re unhappy with how we’ve handled your data, you have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk.

Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, or damage. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

Children’s Privacy

The Fair Grocer is not intended for children under 16. We do not knowingly collect data from children. If you believe we’ve collected information from a child, please contact us immediately.

Changes to Our Service

If The Fair Grocer is sold, merged, or transferred to another organisation, your personal data may be transferred as part of that transaction. We will notify you of any such change and ensure your data continues to be protected.

Changes to This Notice

We may update this Privacy Notice from time to time to reflect changes in our practices or legal requirements. We’ll post any changes on this page and update the “Last updated” date. For significant changes, we may notify you directly by email.

Cookies Policy

What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help websites work properly and provide information to website owners.

Cookies We Use

Essential Cookies (Always Active)

These cookies are necessary for the website to function and cannot be switched off. They enable core functionality like security, network management, and basic features. These cookies don’t store personally identifiable information.

Optional Cookies (Requiring Consent)

We do not currently use analytics, marketing, or other optional cookies. If we introduce these in the future, we will:

Update this policy
Provide clear information about what they do
Ask for your consent before setting them

Managing Cookies

You can control and delete cookies through your browser settings. However, blocking essential cookies may affect how the website functions.

For more information about managing cookies, visit: www.aboutcookies.org

Terms of Use

By accessing and using The Fair Grocer website, www.thefairgrocer.co.uk, you agree to these terms.

Use of Our Website

Permitted Use: You may access and use this website for personal, non-commercial purposes. You may share links to our content.

Prohibited Use: You must not:

Copy, reproduce, or distribute content without permission
Use the website in any way that is unlawful or harmful
Attempt to interfere with the website’s operation or security
Use automated systems or software to extract data (scraping)
Impersonate any person or entity or misrepresent your affiliation

Intellectual Property

All content on this website (including text, images, graphics, logos, and design) is owned by Fairbite Ltd or our licensors and is protected by UK and international copyright and intellectual property laws.

You may not reproduce, distribute, modify, or create derivative works without our prior written consent.

Information Provided

The content on The Fair Grocer is provided for general information purposes only. While we strive to keep information accurate and up-to-date:

We make no warranties or representations about the accuracy or completeness of information
Information should not be relied upon as professional advice
We reserve the right to update content without notice

External Links

Our website may contain links to third-party websites. We are not responsible for:

The content or practices of external websites
Any loss or damage arising from your use of external sites

Links are provided for convenience and do not imply endorsement.

Limitation of Liability

To the fullest extent permitted by law:

We are not liable for any indirect, consequential, or incidental losses arising from your use of the website
We do not exclude liability for death or personal injury caused by our negligence, fraud, or any liability that cannot be excluded by law
Where we do have liability, it is limited to losses that are a reasonably foreseeable consequence of our breach

Availability

We aim to keep The Fair Grocer accessible and functional, but:

We do not guarantee uninterrupted or error-free service
We may suspend, withdraw, or modify the website at any time
We are not liable for any unavailability

Governing Law

These terms are governed by English law. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

Changes to These Terms

We may update these Terms of Use at any time. The current version will always be available on this page with the “Last updated” date. Your continued use of the website after changes constitutes acceptance of the updated terms.

Contact Us

If you have questions about these terms or our privacy practices:

Email: hello@thefairgrocer.co.uk

Registered Address: 124 City Road, London, EC1V 2NX

By using The Fair Grocer, you confirm you have read, understood, and agree to this Privacy Notice and Terms of Use.